Authentica Support
Last updated: Feb 11, 2026
Need help with your Authentica account, product passports, scans, or app usage? Our support team is available by email.
Support email: support@authentica.id
How to contact support
- Send your request to support@authentica.id.
- Include the email linked to your account.
- Describe the issue and include screenshots when possible.
Response time
We aim to respond within 1-2 business days. Complex cases may require additional time, and we will keep you updated while we investigate.